Frequently Asked Questions
Will updates be free during early access?
Yes. If you're part of our early access program, all feature updates and improvements will be free of charge. Once we move to a commercial model, we’ll offer fair and transparent pricing based on your usage needs.
Do you offer discounts for startups or non-profits?
Absolutely. We’re happy to offer discounted plans or free pilot access to registered non-profits, student-led tech initiatives, and early-stage startups. Just contact us with your use case.
I have a unique use case — can APPLSIP be customized?
Yes. While our core product is plug-and-play, we’re open to co-building or customizing for partners with specific feedback pipelines, industry constraints, or AI model preferences.
Is there documentation or onboarding support?
Yes. We’re building a simple onboarding flow with API docs and a usage guide. Early users also get direct support from the founding team — no bots or endless ticket loops.
Do you offer refunds?
For paid plans (once available), we offer a 14-day satisfaction guarantee. For enterprise clients, we’ll structure terms that match your procurement policies.
What is a “product key” and do I need one?
APPLSIP doesn’t use product keys. You’ll access the platform via a secure login after registration. API keys are issued upon activation and tied to your account or workspace.